Monday, November 16, 2009

Remote Monitoring and Management Tools

We just purchased 500 seats of Labtech and cannot be happier.

Many years ago, we purchased Level Platforms. After a year of frustration trying to deploy and integrate with our existing backend systems, we pulled the plug on it.

We then moved to a hosted Kaseya solution. While we love the capabilities of the product, the user interface is awful. It’s counterintuitive and we find it’s difficult to perform simple tasks.

We also deployed Hounddog\GFI Max to a number of clients. While we really like the interface, we found the capabilities did not even begin to compare to Kaseya.

As our costs associated with “renting” hosted solutions increased, we realized it was time to purchase something again and standardize on a single solution.

We ruled out itControl Suite because we wanted an agent based solution, not an appliance. GFI\Max, in our opinion just did not offer enough capabilities. The cost is great for those wanting to get into basic monitoring. I consider it an entry-level solution.

Kaseya, while the capabilities are great has a miserable interface. What’s even worse is their sales\pricing model. I talked to them last week and wanted a firm price for 500 seats, financed over 3 years including maintenance. Simple request? Think again. I felt like I was purchasing a car and was stuck in the back room with their finance guy. They would not send me a quote, but wanted me to attend a webinar session instead. Give me a break guys.

Now to Labtech. I was very hesitant to even explore their product since they were so new to the market. A contractor we use suggested we look into them. “Wow” is all I can say. Functionally, it is the only product I’ve seen that can even be compared to Kaseya. The user interface, while not perfect, runs circles around Kaseya. It is Windows-based and so much more intuitive than Kaseya. Their sales\pricing model? Prices are on their website (Kaseya – take note – people want to know the cost of something without all the smoke and mirrors). And no backroom sales pressure like Kaseya.

As for the Cons (there’s Cons to everything!). They are a very young company and are going through growing pains. They need to ramp up some on their support and come up with a better system for initiating support requests and tracking them.

Bottom line, if you are considering purchasing Kaseya (or any other remote monitoring and management tool), you should definitely check out Labtech. I think you will be very impressed.

We are very happy to be a customer of theirs.


  1. David,

    What a fantastic review of a handful of the many tools which are out there in the Remote Monitoring and Management space.

    I've actually launched a site which is ideal for capturing your reviews and sharing them with the world - and I would really appreciate if you wouldn't mind spending 5/10 minutes taking a look it's a user rating and review website where users can truly give their opinion and help other users decide on the right solution for their business.

  2. The best way for remote monitoring is software like Nagios or You don't need a lot of knowledge for using this, just some guides from the internet.

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